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Kingchoudary
Bewarse Legend
Username: Kingchoudary
Post Number: 31250
Registered: 03-2004
Posted From: 125.16.204.5
Rating:N/A
Votes: 0(Vote!) | | Posted on Tuesday, December 02, 2008 - 11:04 pm: |    |
Thanks Bobayya....
Jr NTR  .... |
Bob
Celebrity Bewarse
Username: Bob
Post Number: 17222
Registered: 03-2005
Posted From: 76.22.104.220
Rating:N/A
Votes: 0(Vote!) | | Posted on Tuesday, December 02, 2008 - 10:57 pm: | |
Telstra call centres in crisisFont Size: Decrease Increase Print Page: Print Mahesh Sharma | December 02, 2008
THE customer and billing software at the heart of Telstra's billion-dollar transformation is a recycled version of a system at Italy's largest telco, built several years ago by systems integrator Accenture.
Telstra is losing call-centre staff fed up with what they describe as a culture of bullying brought on by the new system.
The budget for the telco's much-touted transformation program, which focuses on a new platform based on Oracle's Siebel customer relationship management (CRM) software, has blown out to more than $2 billion and suffered months of delays.
However, The Australian understands that Accenture has not actually custom-built a Siebel platform for Telstra, and instead ported a heavily modified software package it built for Telecom Italia several years ago, dubbed Accenture Communications Solutions.
Telstra would not comment on whether Accenture was installing ACS.
"Telstra has engaged with world-class partners throughout our transformation and is implementing a range of proven off-the-shelf solutions," a spokesman said.
Meanwhile, pressures generated by Telstra's transformation stumbles have turned its call centres into a high-stress environment, which has caused some employees to break down.
The telco has publicly declared the system a success, but staff said Siebel suffered regular freezes and glitches, causing a blowout in average call handling times and a drop in service quality across the country. Management dismissed concerns and pleas for more training, staff said, and instead blamed them for not using Siebel properly.
Maree Bennett recently left Telstra's Townsville call centre because she was fed up with a culture of bullying that spread as a result of the new system, she said.
"They knew the system didn't work and it was rolled out way too early," Mrs Bennett said.
"It was always put back on the consultant: you're not doing your job properly, or why aren't you making these sales targets?"
Telstra call centre workers are so frustrated they have created an "I hate Siebel" Facebook group, which has more than 1000 members. Staff had four hours to learn the new system, the training had to be completed outside work hours, and the training was inadequate, Mrs Bennett said.
The system had been rushed through, and management was under pressure to demonstrate that Siebel worked, she said.
Telstra consumer group managing director David Moffatt said the new system enabled workers to resolve issues faster.
"The changes we are making will improve the customer experience and make it easier and simpler for our people to serve customers.
"Without doubt this is the period that is toughest because we are embedding a new system and people have been working across the old and the new."
The Community and Public Sector Union has requested Government-body ComCare investigate Telstra’s call centre working conditions.
“Our concern is that the system is placing incredible pressure on staff and it's leading to reduced service to customers,” said CPSU national president Louise Persse.
“The system taking a lot longer to do fairly simple functions which means staff deal with customers that are understandably annoyed it’s taken so long.” |
Kingchoudary
Bewarse Legend
Username: Kingchoudary
Post Number: 31242
Registered: 03-2004
Posted From: 125.16.204.5
Rating:N/A
Votes: 0(Vote!) | | Posted on Tuesday, December 02, 2008 - 10:15 pm: | |
Bob gaa aa matter ikkada paste cheyyavaa....
Jr NTR .... |
Bob
Celebrity Bewarse
Username: Bob
Post Number: 17218
Registered: 03-2005
Posted From: 76.22.104.220
Rating:N/A
Votes: 0(Vote!) | | Posted on Tuesday, December 02, 2008 - 9:51 pm: | |
satyam deployment anukonta kechee enka mi aussie accts anni legusthayei emo.. |
Andhramass
Celebrity Bewarse
Username: Andhramass
Post Number: 22026
Registered: 07-2006
Posted From: 219.90.184.228
Rating:N/A
Votes: 0(Vote!) | | Posted on Tuesday, December 02, 2008 - 2:55 am: | |
bava gaa
http://www.australianit.news.com.au/story/0,25197, 24735241-15306,00.html
మాస్ అంటే ఇష్టం, బెజవాడ అంటే ప్రాణం |
Maanas
Celebrity Bewarse
Username: Maanas
Post Number: 10721
Registered: 08-2006
Posted From: 203.145.155.11
Rating:N/A
Votes: 0(Vote!) | | Posted on Tuesday, December 02, 2008 - 2:54 am: | |
Dont ever be stupid again. nobody is going to change!!! |
Kingchoudary
Bewarse Legend
Username: Kingchoudary
Post Number: 31235
Registered: 03-2004
Posted From: 125.16.204.5
Rating:N/A
Votes: 0(Vote!) | | Posted on Tuesday, December 02, 2008 - 2:24 am: | |
Naa ittam thittalanipinchindhi thittanu anthe....
Jr NTR .... |
Maanas
Celebrity Bewarse
Username: Maanas
Post Number: 10719
Registered: 08-2006
Posted From: 59.165.248.50
Rating:N/A
Votes: 0(Vote!) | | Posted on Tuesday, December 02, 2008 - 2:16 am: | |
Kingchoudary :
enduku 
sare maasu 
Dont ever be stupid again. nobody is going to change!!! |
Kingchoudary
Bewarse Legend
Username: Kingchoudary
Post Number: 31234
Registered: 03-2004
Posted From: 125.16.204.5
Rating:N/A
Votes: 0(Vote!) | | Posted on Tuesday, December 02, 2008 - 2:11 am: | |
Maanas :
AIDS vachi pothavu thvaralo....
Jr NTR .... |
Kingchoudary
Bewarse Legend
Username: Kingchoudary
Post Number: 31233
Registered: 03-2004
Posted From: 125.16.204.5
Rating:N/A
Votes: 0(Vote!) | | Posted on Tuesday, December 02, 2008 - 2:10 am: | |
Andhramass :
Nenu raanu, naaku istam ledhu ....
Jr NTR .... |
Andhramass
Celebrity Bewarse
Username: Andhramass
Post Number: 22025
Registered: 07-2006
Posted From: 219.90.184.228
Rating:N/A
Votes: 0(Vote!) | | Posted on Tuesday, December 02, 2008 - 2:09 am: | |
db meet okkati pedudham mama
dada, codes kuda unnaru kada akakdey
మాస్ అంటే ఇష్టం, బెజవాడ అంటే ప్రాణం |
Andhramass
Celebrity Bewarse
Username: Andhramass
Post Number: 22024
Registered: 07-2006
Posted From: 219.90.184.228
Rating:N/A
Votes: 0(Vote!) | | Posted on Tuesday, December 02, 2008 - 2:08 am: | |
bava upto jan 25
bangalore vachinapudu kalustha nuvvu BTDB meet ki vasthaniki try cheai
మాస్ అంటే ఇష్టం, బెజవాడ అంటే ప్రాణం |
Maanas
Celebrity Bewarse
Username: Maanas
Post Number: 10717
Registered: 08-2006
Posted From: 203.145.155.11
Rating:N/A
Votes: 0(Vote!) | | Posted on Tuesday, December 02, 2008 - 2:07 am: | |
Andhramass :
hyd lo kalisedi vunte cheppu, vellu chusukuni ravataniki chustanu 
Dont ever be stupid again. nobody is going to change!!! |
Maanas
Celebrity Bewarse
Username: Maanas
Post Number: 10716
Registered: 08-2006
Posted From: 203.145.155.11
Rating:N/A
Votes: 0(Vote!) | | Posted on Tuesday, December 02, 2008 - 2:07 am: | |
Kingchoudary :
BTM lo vuntunna mama
Dont ever be stupid again. nobody is going to change!!! |
Kingchoudary
Bewarse Legend
Username: Kingchoudary
Post Number: 31231
Registered: 03-2004
Posted From: 125.16.204.5
Rating:N/A
Votes: 0(Vote!) | | Posted on Tuesday, December 02, 2008 - 2:02 am: | |
Bammadree yenni rojulu vuntavu raa India lo....
Jr NTR .... |
Kingchoudary
Bewarse Legend
Username: Kingchoudary
Post Number: 31230
Registered: 03-2004
Posted From: 125.16.204.5
Rating:N/A
Votes: 0(Vote!) | | Posted on Tuesday, December 02, 2008 - 2:01 am: | |
Manasee illu dorikinda?
Jr NTR .... |
Andhramass
Celebrity Bewarse
Username: Andhramass
Post Number: 22023
Registered: 07-2006
Posted From: 219.90.184.228
Rating:N/A
Votes: 0(Vote!) | | Posted on Tuesday, December 02, 2008 - 2:00 am: | |
friday
మాస్ అంటే ఇష్టం, బెజవాడ అంటే ప్రాణం |
Maanas
Celebrity Bewarse
Username: Maanas
Post Number: 10715
Registered: 08-2006
Posted From: 203.145.155.11
Rating:N/A
Votes: 0(Vote!) | | Posted on Tuesday, December 02, 2008 - 1:58 am: | |
massu eppudu vastunnav india 
Dont ever be stupid again. nobody is going to change!!! |
Maanas
Celebrity Bewarse
Username: Maanas
Post Number: 10714
Registered: 08-2006
Posted From: 203.145.155.11
Rating:N/A
Votes: 0(Vote!) | | Posted on Tuesday, December 02, 2008 - 1:57 am: | |
Andhramass :
teleedu mama, ikkada pani emi ledu, inka processing kooda start kaaledu 
ade panilo vunnam antunnaru, emi pano vella bonda 
ee roje laptop mokam meeda kottaru, prastutaniki emi work ledu, late ga ravatam tvaraga povatam, aa wipro lo AUS di teesukunna poyedi 
Dont ever be stupid again. nobody is going to change!!! |
Kingchoudary
Bewarse Legend
Username: Kingchoudary
Post Number: 31229
Registered: 03-2004
Posted From: 125.16.204.5
Rating:N/A
Votes: 0(Vote!) | | Posted on Tuesday, December 02, 2008 - 1:56 am: | |
Lingadu varsham+prakruthi+palleturu veeti meeda oka aasu kavithvam cheppu....
Jr NTR .... |
Kingchoudary
Bewarse Legend
Username: Kingchoudary
Post Number: 31228
Registered: 03-2004
Posted From: 125.16.204.5
Rating:N/A
Votes: 0(Vote!) | | Posted on Tuesday, December 02, 2008 - 1:55 am: | |
idhi kooda bagundhi http://www.eemaata.com/
Jr NTR .... |
Andhramass
Celebrity Bewarse
Username: Andhramass
Post Number: 22022
Registered: 07-2006
Posted From: 219.90.184.228
Rating:N/A
Votes: 0(Vote!) | | Posted on Tuesday, December 02, 2008 - 1:46 am: | |
nasa gaa yeppudu italy going?
మాస్ అంటే ఇష్టం, బెజవాడ అంటే ప్రాణం |
Maanas
Celebrity Bewarse
Username: Maanas
Post Number: 10713
Registered: 08-2006
Posted From: 203.145.155.11
Rating:N/A
Votes: 0(Vote!) | | Posted on Tuesday, December 02, 2008 - 1:45 am: | |
ee sinthakaya samakkulu kooda unnaya 
Dont ever be stupid again. nobody is going to change!!! |
Diwakaram
Mudiripoyina Bewarse
Username: Diwakaram
Post Number: 5612
Registered: 05-2005
Posted From: 116.197.178.83
Rating:N/A
Votes: 0(Vote!) | | Posted on Tuesday, December 02, 2008 - 12:38 am: | |
http://nishigandha-poetry.blogspot.com/
Hats off to the blogger..
Valapu ni
Vennela ni
Virahanni
Varshapu chinuku ni
yento sunnitanga,gundeku hattukonela varnistu adbutanga rachanalu chestunnaru..
Kavitalee kadu..jeevitam lo jarigee chinna chinna incidents kooda yento bhavukatha to varnistunnaru..
Telugu sahityam meeda kastoo kusto interest vunnavallaki must read.. |
